Privacy Notice

Last updated: 30th October 2020

This privacy policy outlines how VA Mortgage Advice Services Limited uses and protects any information that you provide when you use this website. VA Mortgage Advice Services Limited is a controller of your personal data under and the General Data Protection Regulation.

We are committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website, this information will only be used in accordance with this privacy notice.

Contacting VA Mortgages

You may contact the data controller at VA Mortgage Advice Services Limited using the following details.

Controller: Mark Stanton
Email: [email protected]
Postal address: VA Mortgage Advice Services Limited, Church Close, Church End, Hilton, PE28 9NJ

When does VA Mortgages process your data?

We will collect and process your data when you:

  • Email or telephone us directly
  • Meet us in person and provide your information to us directly
  • Use a contact form or the live chat functionality on the website
  • Become a customer of VA Mortgage Advice Services Limited
  • Technical data will be collected, such as your IP address, when you use the website

We will never sell your personal information to any third parties. Your information will be shared with our data processors as defined in the section below, ‘How does VA Mortgages process your data’.

How does VA Mortgages process your data?

We collect and process your personal data when you use the website, or when you contact us by telephone or email. We also process your data when you enter into a contract as a customer or supplier of VA Mortgage Advice Services Limited.

If you have any questions about how we are processing your data, please contact us using the details provided above.

We process personal information for certain legitimate business purposes, which include some or all of the following:

• By providing this data, you have registered interest in us contacting you using the contact details provided to discuss the products and services listed on our website
• To update and maintain our internal records.
• To track website usage in order to make improvements to the website.
• We may periodically send promotional emails containing information which we feel may be of interest to you using the email address which you have provided. All promotional emails will include an unsubscribe link should you wish to opt out of receiving email marketing. If you have any concerns regarding the opt out process, please contact the data controller using the contact details available at the top of this privacy policy.

It should be noted that you have no legal or contractual obligation to provide your personal data for the purposes listed above, and there are no consequences to you for this data not being provided outside of the purposes of the processing listed above not being fulfilled.

Our services, products and offering are exclusively aimed at adults for business purposes. Please do not provide your details to us in any format if you are aged under 18.

Your personal information will not be used for any automated decision making or profiling purposes.

Additional information on digital marketing tools

The VA Mortgage Advice Services Limited website uses Google Analytics which places cookies on your browser as detailed in our cookie notice.

We use the Universal Analytics version of Google Analytics, which anonymises your IP address. No personal information will be stored by Google Analytics for any longer than 26 months.

For full information on how Google processes your information, and how you can edit these settings, please visit their policy.

Data Retention

We will retain this data for a period of 6 years after final contact for use in the legitimate business purposes listed above.

If any business is transacted with the company, the new data retention period that supersedes any previously agreed retention period will be outlined to you as part of this process, and we will also supply you with the reasoning for this new retention period.

Who will have access to this data

This data can be accessed by members of VA Mortgage Advice Services Limited, our lender and provider partners and also by staff members at our Principal Firm The Right Mortgage Ltd, as we may store customer records on our shared back office system.

Links to other websites

Our website may contain links to third party websites. It should be noted that we do not have any control over these websites and so we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites, which are not governed by this privacy statement. For this information, please consult the privacy statement applicable to the website in question.

Your rights

You have the following rights under the General Data Protection Regulation:

The right to request access to your personal data
You have the right to know what data of yours we are processing and why we are processing it.

We will provide a copy of this data in a widely used machine-readable format within 30 days without charge unless your request is exceptionally large or frequent. We will inform you if this is the case.

The right to rectification of your personal data
Please contact us via email or in writing to update your personal data.
The right to erasure (to be forgotten)

You have the right to request that we delete personal data that we process on you if:

  • We don’t need the data anymore
  • If you withdraw your consent for us to process your personal data
  • If you object to our processing and we don’t have a legitimate ground to process it
  • If we are processing your personal data unlawfully
  • If we must delete the data due to a legal obligation
The right to restrict or suspend processing
You have the right to request that we restrict or suspect our processing of your personal data under certain circumstances.
The right to data portability
In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.

What to do if you have a complaint

If you wish to register a complaint, please contact:

The Right Mortgage, St Johns Court, 70 St Johns Close, Knowle, B93 0NH in writing, or telephone 01564 732744.

A summary of our internal complaints handling procedure is available on request. If we cannot settle your complaint with us, you my be entitled to refer it to the Financial Ombudsman Service.

Subject Access Requests

If you are unhappy with the way in which we are processing your data, please contact us directly in the first instance to resolve this issue. If this issue cannot be resolved directly by contacting us, please contact the Information Commissioners Office.

Revisions to the Privacy Notice

Updated 30th October 2020
Minor revision to complaints procedure.

Updated 22nd May 2018
Full revision of privacy notice in line with the General Data Protection Regulation (GDPR).

Updated 22nd December 2017
Privacy policy updated for new website.

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